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I & A HOMECARE SERVICES LIMITED
7-9 GROUND FLOOR
THE OLD TANNERY
EASTGATE
 ACCRINGTON
LANCASHIRE
BB5 6PW

TEL:01254 399733
FAX: 01254 399733

We hope you find this information helpful and if you require any further information please do not
 hesitate to contact us.
 


AGENCY INTRODUCTION – I & A Homecare Services Ltd began originally as a Nursing Care Agency five years ago.  From which we have developed and maintained good working relationships with various Nursing Homes, Elderly Mentally Ill Units, and many more than we can mention, from Accrington to as far as Manchester.

I & A Homecare is a small and friendly family run business, that believes the client is similar to an extended family member. Mrs Lisa Hunneybell is the Registered Manager and has her RMA NVQ 3 & 4 along with all mandatory courses, palliative care, equality & diversity and many more all of these are regularly updated as and when required.
CUSTOMER CARE – All Care or Domestic Assistants employed by I & A Homecare Services Limited are reliable and competent in their profession.  All staff are NVQ 2/3 trained and new staff start their NVQ approved 3 months from their start date. As well as their mandatory courses updated as and when required i.e: First Aid every
3 years. All staff are CRB checked to ensure that no service user may come to any harm, to enable this we instruct and encourage Care and Domestic Assistants to see if they understand their role.

All service users and their homes will be assessed to ensure that all Health and Safety Guidelines are adhered to, this is to enable the client to live, and the Homecarer/Domestic Assistant to work within a safe environment.

Each service user will have their own individual care plan catered to their own needs.  Written or computerised information about service users, such as care plans, records, etc, will be in compliance with the Data Protection Act 1984 (amended 1998).  All information in relation to the individual service user is strictly CONFIDENTIAL.

If a service user has a complaint against an agency member, please telephone 01254 399733, and ask for
Mrs Lisa Hunneybell.  I & A Homecare Services Limited will not withdraw any services from the service user, therefore ensuring that a high standard of continual care will be given until the matter is resolved, and from there after. 

If a service user feels that the Care or Domestic Assistant is not suitable for them, a replacement will be made immediately, this is to reassure that the service user will not be without the service(s) of a Care or Domestic Assistant at any time.  Please note that I & A Homecare Services Limited also have the right to withdraw Care or Domestic service(s), if the service user displays unacceptable behaviour/harassment towards the care or domestic assistant.

MEDICATION – I & A Homecare Services Limited care staff are able to assist service users with their medication and will document this on the MAR chart and also in the service users individual care plan that is in the service users home.

INVOICING/WITNESSING DOCUMENTS AND GIFT PROCEDURES – The service user or their representative shall be invoiced by I & A Homecare Services Monday of each week, and stress that payment should be made no later than two week’s upon receipt of invoice.

We ask service users or their representatives DO NOT ASK our staff members to witness any legal document(s).  We also ask that service users do not offer any MONIES, JEWELLERY OR OTHER GIFTS, to our staff members, as this causes embarrassment to them, as they are not allowed to accept them under staff policy.


Listed below are the addresses of other bodies that may be contacted if any service user is unhappy with the outcome of an investigation, or has a complaint that they feel warrants help from an outside body;

CARE QUALITY COMMISSION
CITYGATE
GALLOGATE
NEWCASTLE UPON TYNE
NE1 4PA
TEL 0300 0616161

 

SOCIAL SERVICES DIRECTORATE BURNLEY

TELEPHONE: 01282-450022/450044  

LOCAL GOVERNMENT OMBUSMAN YORK

TELEPHONE: 01940-663200   

LOCAL GOVERNMENT OMBUSMAN LONDON

TELEPHONE: 0171-2174051 


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